{"id":1818,"date":"2013-12-11T22:24:57","date_gmt":"2013-12-11T22:24:57","guid":{"rendered":"https:\/\/playstarbound.com\/?page_id=1818"},"modified":"2019-09-25T15:04:32","modified_gmt":"2019-09-25T15:04:32","slug":"support","status":"publish","type":"page","link":"https:\/\/playstarbound.com\/support\/","title":{"rendered":"Starbound Support FAQ"},"content":{"rendered":"
We’ve listed solutions and answers to a few commonly reported issues. If after reading through the information below your issue is still not resolved, then please post on our support forums<\/a>\u00a0or the Starbound subreddit<\/a>. Posting there will allow visibility to both the developers and to the community who may have helpful information to share!<\/p>\n If you’re using mods and having issues – first try disabling all mods to identify if they may be a factor, then enable one test which may be causing the error. Also make sure to update your mods when the game updates. Problems with mods themselves should be reported directly to the mods developer. <\/p>\n <\/a>“This program is not responding” error<\/span><\/strong><\/p>\n <\/a>Mac OS X: I receive the message “The application has quit unexpectedly.” whenever I try to launch Starbound.<\/span><\/strong><\/p>\n <\/a>My character has disappeared<\/span><\/strong> <\/a>My game crashes with an IOException\/Leaf Block error!<\/span><\/strong> <\/a>Reset your universe<\/span><\/strong> <\/a>Copy the crash log<\/span><\/strong> <\/a>Disable the Steam overlay<\/span><\/strong><\/p>\n <\/a>Launch the game without Steam running<\/span><\/strong><\/p>\n <\/a>I’m a YouTuber\/live streamer; can I have permission to record and monetize Starbound footage?<\/span><\/strong><\/p>\n Yes! Please see our general FAQ page<\/a> for exact details.<\/p>\n <\/a>What are the system requirements to play Starbound?<\/span><\/strong><\/p>\n Our minimum system requirements can be found\u00a0our Steam store page<\/a>.<\/p>\nGame Issues<\/strong><\/h3>\n
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Miscellaneous<\/strong><\/h3>\n
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\nGame Issues<\/strong><\/h3>\n
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\nCheck this guide<\/a> for steps on how to retrieve your lost character.<\/p>\n
\nThese are world corruption errors, generally caused by conflicting third-party mods. You can solve this issue by deleting the “universe<\/strong>” folder<\/a> from your Starbound directory<\/p>\n<\/a>Other Troubleshooting Tips<\/strong><\/h4>\n
\nIf you’re unable to login to any characters the universe files may have become corrupted. They can be reset, but be aware that doing so will remove all worlds you’ve visited. It’s advised to make a back up copy the universe<\/b> before removing.<\/p>\n\n
\nStarbound generates a log file which is extremely helpful to identify the cause of crashes. If you’re reporting a crash make sure to include this log information. The easiest method is to paste into pastebin<\/a> (or an equivalent site) then include the link to the log in your report post. Including the entire log in the post makes it difficult to read.<\/p>\n\n
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\nMiscellaneous<\/strong><\/h3>\n